Frequently Asked Questions

Advertising

How can I advertise with Blackecommerce.com?
There are several ways to advertise with us including Website Advertising, Email Advertising, Newsletter Advertising, and Downloadable Services.

Account Information

I can't remember my user name. What should I do?
Go to the Forgot My User Name page and enter in the requested information for verification purposes. Your information will be e-mailed to the address you used to register with Blackecommerce.com.

I can't remember my password. What should I do?
Go to the Forgot My Password page and enter the requested information for verification purposes. Your information will be e-mailed to the address you used to register with Blackecommerce.com.

How do I change my password?
Go to User Preferences page and follow the instructions.

Why was my account suspended?
In most cases, accounts are suspended for billing reasons. Contact us at info@blackecommerce.com to learn how to reinstate your account.

Buying at Blackecommerce.com

How can I purchase items that are listed as fixed price item?
There are five easy steps to purchasing items on Blackecommerce.com:

1. You will need to register before you can purchase items. Register now. It's free and easy.
2. Select the item you want to purchase and click the "Add to Shopping Cart" button or the "Buy It Now" button.
3. Click the "Continue" button.
4. Review your order and click the "Confirm Order" button.
5. Enter your payment information.

How can I bid on items from an auction?
There are six easy steps to bid on Blackecommerce.com:

1. You will need to register before you can place a bid. Register now. It's free and easy.
2. Select the item you want to bid on and click the "Bid Now" button.
3. Enter your maximum bid amount.
4. Click the "Continue" button.
5. Review your bid and click the "Confirm Bid" button.
6. Enter your payment information.

What payment methods can I use to bid on or purchase goods and services?
Most sellers on Blackecommerce.com accept multiple payment methods. To determine the seller's payment options, you can Ask the Seller directly. Blackecommerce.com recommends you select a payment method that provides you, the buyer, with proof of payment and transaction protection.

I paid for an item but haven't received it. What should I do?
If you have any questions about items not received, you can Ask the Seller directly. In the unlikely event, you are unable to contact the seller directly, please use the Contact Us page to notify Blackecommerce.com.

Identity Verification

How does my credit card or check account information verify my identity?
By providing us a credit card or check account information we can validate your identity via these sources against the information provided to us to ensure a safe environment for all Blackecommerce.com members. We respect your privacy by adhering to our Privacy Policy and Security protocols. Your credit card or check account is not charged during the identity verification process.

On-Demand Webcasts

What are the features of On-Demand Webcasts?
An On-Demand webcast is a recorded web-based presentation. On-Demand Webcasts are similar to conference room based seminars, however, participants view the presentation through their Web-browser and listen to the audio via their computer speakers. Participants can log on anytime and from anywhere. You only need a computer with Internet access.

What are the benefits of On-Demand Webcasts?

• Reach a larger audience
• Affordable and convenient
• Digitally record and allow future playback

What do I need to attend an On-Demand Webcasts?

1. A computer equipped with speakers
2. Internet access
3. A telephone line for listening to teleconference – if applicable
4. Register as a Buyer and purchase the downloadable recording

Security

What does Blackecommerce.com do with my personal information after I register as a member?
Blackecommerce.com may request personal identification information from you in connection with your use of or participation in any Web site services or activities. In all of these cases, we will collect personal identification information from you only if you voluntarily submit such information to us. Except as addressed in this policy, Blackecommerce.com will not intentionally disclose any personal identification information about you, as an individual user, to any third party without having received your permission. For additional information, please review our full Privacy Policy.

What can I do to protect myself when purchasing goods or services on Blackecommerce.com?
Blackecommerce.com is concerned about your privacy. In purchasing goods and services, we encourage you to conduct business with buyers who provide proof of payment and transaction protection. For additional information, please review our full Privacy Policy.

Selling at Blackecommerce.com

What are the Subscriptions and Fees for Blackecommerce.com?
Please click on the Subscriptions and Fees link to see a complete list of our fee structure.

How can I subscribe as a seller on Blackecommerce.com?
To subscribe as a seller on Blackecommerce.com, you need to Register and create a seller's account.

How can I list goods or services on Blackecommerce.com?
Follow these steps to list goods or services for sale on Blackecommerce.com:

1. Login to the Web site using your Blackecommerce.com ID and password.
2. Complete the Sell Your Goods form.
3. Submit the Sell Your Goods form. You will receive a confirmation message indicating that the form has been submitted.

What happens when a buyer purchases an item from me?
When a buyer purchases an item from you, the money will be credited to your account. We will send you an e-mail with the buyer's mailing address. You'll need to ship the purchased item(s) no later than two days after purchase.